Over a million Quicken software users are in for a costly surprise if they install the free upgrade CD that many received in the mail last week. Is warning them that the 2018 upgrade could triple their cost of the popular personal money management program. Starting with the 2018 edition, the new owner of Quicken (H.I.G. Capital) is converting the software to a subscription service and charging a regular annual fee of $49.99 for Quicken Deluxe. If not renewed, the user faces the loss of online functionality to update account transactions and pay bills. The previous owner, Intuit, required purchasers to upgrade only every three years or lose online access.

The list price for the three year program then was $74.99, but was often on sale for $50 or less, and even lower when bundled with TurboTax. “This is a pure money grab by Quicken’s new owners,” commented Consumer World founder Edgar Dworsky. “The original intentional crippling of the software after three years was bad enough, but now reducing it to just one year in essence triples the cost for many, and will drive away thousands of users.” How did the new management disclose their major change in terms for 2018 in the fancy three-fold mailer that accompanied the upgrade CD?

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It was only in a hard-to-read fine print footnote. *MOUSE PRINT: Click to enlarge For those who cannot read that, it says that a purchase would entitle users to [only] one year of Quicken, that data downloads stop at the end of the term, and that users’ memberships would be automatically renewed each year and users charged the then current renewal rate. When Quicken introduced annual subscriptions in Canada earlier this year, it utilized an additional ploy to encourage annual renewals. It disabled the ability to even add transactions manually if the software was not renewed after a year. Following public criticism alleging that the company was holding users’ data hostage, they relented and lifted that restriction.

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Echoing the company CEO’s to customers about the changes, a spokesperson for Quicken explained that the primary reason for instituting annual renewals was so that their technical team can concentrate on continually improving a single version of the software. Currently the company has to separately update the 2015, 2016, and 2017 editions. He did acknowledge, however, that they are getting “negative feedback” about the pricing change. Dworsky challenged the company’s justification suggesting that they could have just as easily introduced a single version of the software good for three years from the date of installation rather than just one year.

Quicken was spun off from a company that also engaged in tactics to “encourage” customers to upgrade. Two years ago, Intuit created a self-inflicted public relations nightmare when it changed the functionality of its most popular version of TurboTax tax preparation software to force users to upgrade to a more expensive version. After a public outcry, the company restored the software to its original form.

Consumer World recommends that current users of Quicken 2016 and 2017 continue using those versions since they are still fully functional until April 2019 and April 2020, respectively. But, they should lodge a complaint with the company now ( and ) if they are upset by the pricing changes.