Customer accidentally deleted a VXD file. This comes with the Packard Bell boot up CD disc. This computer also has a Packard Bell floppy boot up disc, trouble is customer changed the original CDrom and the boot up disc will not recognise the new oneand will not continue boot up process.

Option 1: Update drivers automatically. The Driver Update Utility for Packard Bell devices is intelligent software which automatically recognizes your computer’s operating system and CD / DVD model and finds the most up-to-date drivers for it.

I have tried to change the boot process from A to D drive and used the CD boot disc but ignores this and goes straight to starting windows and then message need VXD file. I think this again is due to not recognising new CD rom. Says Atapi 44 in Bios, and works, but all Packard Bell boot up discs will not recognise it. I have tried running this CD from DOS, but no go. Is there another way I can get this onto the hard drive, can I use another computer and this hard drive as slave to install these files. Will it do any good to re-attach old CDrom(even though it does'nt work properly) and boot up with floppy so it recognises old cd rom.and then it may continue with boot up.

Someone just told me only option is to format but would like some other options before I have to do this. Do you have the DOS driver disk for the new CD drive?

If so, install the DOS driver onto a bootable floppy, and you should be good to go. Alternately, you can download a file called cdrom god from that has drivers for most CD drives.

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However, I don't think this will correct your problem. VXD files are usually created when you install windows or hardware. If you can re-install windows over the top of itself, that should replace the file. Another work-around would be to copy the file from another similar PB machine. If the file is on the PB restore CD, see if you can extract it on another PC, and copy it over on a floppy. I have had success by copying the bootable floppy, then editing the config.sys and autoexec.bat to remove all the detect menu items, (cd, sound, etc) and replacing them with the dos level drivers for the currently installed cd.

You will probably have to experiment a little to get all the options right - use step by step option on boot up to check and see which drivers are not loading properly. Once you get the fdd setup correctly, the restore options will complete. You didn't indicate which vxd file is missing, there may be a workaround without doing a restore that will loose all your data, please note to which vxd file is missing. Good Luck, Vickie. Hi, I am the person who put this question up but they have put it under the wrong user id. I tried to contact them but got an automated response??? Therefore cannot place comment on my question page.

Anyway thanks for answeres but no good. I had already tried everything you suggested with no luck. I contacted Packard Bell, what happens is they zip and encrypt all info onto their hard drives with matching floppy and master CD. You must boot with floppy which then boots to CD and installs windows.

I told him their floppy would not recognise new cdrom, he said when you want to add any major hardware you must send back to them they then encrypt info onto your H/D and make up another boot up floppy. He said I could take pot luck and format!!I managed to install files by adding another video card (the m/b had integrated video) I then reinstalled windows and it recognised card and installed files. All missing files are now on H/D, system is working perfectly but still get messages at start saying missing files, even though they are on H/D. I have asked a few other Tech sites and all say format and download drivers. What do you think about all that.

Also any suggestions about how I get this question into my questions?? Thanks for theanswers you are doing a great job.